WebMediaBrands Careers

WebMediaBrands Career Opportunities - IT

Job Title:  Community Coordinator, mediabistro
Location:  New York, NY


mediabistro.com is seeking a Community Coordinator. Reporting to the Membership Director, this entry-level position is the perfect launching pad for someone who is passionate about a career in media and wants to take a lead role in further developing our community of media professionals.

The role has two main components:

1. Serving as the face of mediabistro.com to our customers, providing world-class service to our current users and potential new members, managing their day-to-day needs and exceeding their expectations;

2. Making long-term improvements to the site that enhance the user experience and   reduce the volume of complaints.

  • Connect with mediabistro.com users through multiple media channels (email, phone, Twitter, blogging, GetSatisfaction) to ensure a helpful experience with the site
  • Answer questions and address member issues with compassion, patience and a sense of urgency to help them solve their issues as quickly as possible
  • Identify areas and tasks on the site that confuse users, and help members solve their problems
  • Edit monthly newsletters to members; maintain @avantguild Twitter feed
  • Research new product opportunities that will help increase departmental revenues and audience engagement, including social-media and community-building tools
  • Serve as advocate for the interests of the mediabistro.com community

  • 0-2 years professional experience
  • Ability to demonstrate world-class customer service, superior problem-solving skills, and an appreciation of positive user experience
  • Ability to recognize problems and proactively come up with solutions
  • Excellent oral and written communication skills
  • Strong computer skills, especially Excel, Access and HTML
  • Experience with Dreamweaver or other HTML-editing software a plus
  • Prior media-industry experience a plus, but above all you must demonstrate a passion for media, especially its intersection with technology and client service

Job Duration:   Full-Time

About Us:   mediabistro.com is a community of media professionals that has grown over 13 years with tremendous good will. We're a small, fast growing, profitable company with offices in Manhattan. mediabistro.com is a division of WebMediaBrands Inc.

Our Vision:   A vibrant place for creative and content industry professionals (media people) to come for fulfillment of their professional aspirations and social needs. A crossroads of commerce, marketplaces and career paths; a center of teaching; a source of inspiration and fun that generates a shared identity and feeling of connectedness between media people and their chosen profession.

  We offer competitive compensation commensurate with experience, along with a very generous benefit package that includes medical/dental/vision/life/disability insurance, paid vacation/sick/personal/company holidays, 401K, fitness reimbursement, FSA, commuter discounts, and a casual and fun work environment!

Interested candidates should email resume and cover letter to [email protected].