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(New York, NY - September 16, 2003) - The IT Service Management Forum USA (itSMF USA) and Jupitermedia Corporation (Nasdaq: JUPM) today announced a new government focused IT Service Management Forum Conference & Expo: IT Service Management - A Framework for Achieving Operational Excellence in Government Information Technology. The first annual event will be held February 2-7, 2004, at the JW Marriott Hotel in Washington, DC. The event will host a pre-conference day on February 2, a two-day conference and expo on February 3-4, and will conclude with post-conference training on February 5-7.

The itSMF USA is now in its third successful year of providing a forum where members have immediate access to all of the experience, materials, documentation and programs that will ultimately assist in improving the management of delivery of IT services to their businesses and customers. The itSMF USA also plays a role in the creation and development of service management business issues, needs and solutions specific to the United States.

"Just as the private sector is increasingly dependent upon information technology to meet business needs, stay competitive and attain corporate goals, so too has the government at all levels come to rely on IT to run more efficiently and effectively," said Beverly Wileman-Pratt, founder of Executive Business Services International and chairperson for the government event. "The itSMF USA is announcing its first annual conference and expo specific to government agencies at the Federal, state and local levels to address these growing needs and concerns," she added.

This conference is specifically designed to educate executive and management level attendees, and covers how standardized processes and best practices can be used to improve the quality of services provided by IT organizations. The program will include speakers from the government sector that will discuss IT Service Management (ITSM) initiatives, the private sector's use of ITSM in support of government, the impact that ITSM has on government IT strategy and goals, strategies and success stories from state and local governments, and the tactics and tools to implement effective ITSM projects. The conference program will be built around the following track themes:

  • ITSM in Federal, State and Local Government Today
  • Executive Track - ITSM and its Impact on Government IT Strategy
  • State/Local ITSM Strategies & Success Stories
  • IT Service Management PROJECTS - Case Studies of Successful Tactics and Tools

For more information about IT Service Management Forum Conference & Expo and to view the agenda online visit For registration information contact Lillian Potter at [email protected] or call (203) 662-2857. For sponsorship and exhibition information contact Tim Walsh at [email protected] or call (203) 662-2838.

About the itSMF
The Information Technology Service Management Forum (itSMF) is a global consortium of more than 1,500 international corporations (15,000 individual members worldwide currently benefiting from itSMF membership) responsible for advancing IT best practices through the utilization of the IT Infrastructure Library (ITIL), which provides a structured framework consisting of systematic and professional road maps for managing complex IT environments. For more information, please see

About Jupitermedia Corporation
Jupitermedia Corporation (Nasdaq: JUPM), ( headquartered in Darien, CT, is a leading provider of global real-time news, information, research and media resources for information technology, Internet industry and graphics professionals. Jupitermedia includes the,, and Networks which include over 165 Web sites and nearly 200 e-mail newsletters that generate over 230 million page views monthly. Jupitermedia also includes Jupiter Research, a leading international research advisory organization specializing in business and technology market research in 18 business areas and 11 vertical markets. In addition, Jupiter Events produces offline conferences and trade shows focused on IT and business-specific topics, including Computer Digital Expo, America's 21st Century Enterprise IT Conference & Expo (

"Safe Harbor" Statement under the Private Securities Litigation Reform Act of 1995: Statements in this press release which are not historical facts are "forward-looking statements" that are made pursuant to the safe harbor provisions of the Private Securities Litigation Reform Act of 1995. Such forward-looking statements involve risks and uncertainties that could cause actual results to differ materially from those described in the forward-looking statements. The potential risks and uncertainties address a variety of subjects including, for example, the competitive environment in which Jupitermedia Corporation competes; the unpredictability of Jupitermedia Corporation's future revenues, expenses, cash flows and stock price; Jupitermedia Corporation's ability to integrate acquired businesses, products and personnel into its existing businesses; Jupitermedia Corporation's international and venture fund investments; any material change in Jupitermedia Corporation's intellectual property rights and continued growth and acceptance of information technology and the Internet. For a more detailed discussion of such risks and uncertainties, refer to Jupitermedia Corporation's reports filed with the Securities and Exchange Commission pursuant to the Securities Act of 1933 and the Securities Exchange Act of 1934. The forward-looking statements included herein are made as of the date of this press release, and Jupitermedia Corporation assumes no obligation to update the forward-looking statements after the date hereof.

For information about the conference & expo contact:
Juliet Sigmann
Marketing Manager
(508) 870-5858, ext. 119
[email protected]

For more information about Jupitermedia contact:
Mary Ann Boland
Marketing and Public Relations Associate
Jupitermedia Corporation
(212) 547-7939
[email protected]

All current Jupiter Research press releases can be found online at

Jupitermedia Corporation 23 Old Kings Highway South, Darien, CT 06820; (203)662-2800; fax: (203) 655-4686; [email protected]